Privacy & Policy

This privacy policy ("Policy") was last revised on January 25, 2020. We have the right to change or alter this policy at any time, and any changes will be updated here which will be informed in prior. If you are a LeadForce CRM user or customer, we will notify you of any changes or updates through email or a notification on the LeadForce CRM App (as defined below). Please be sure to thoroughly read any such notices.

We firmly believe that you should always be aware of the information we gather about you, how it will be used, and that you should have the ability to make informed decisions about what you want to share with us.

As a result, we want to be transparent and upfront about:

(i) how and why we acquire, store, and use your personal data in the various contexts in which you interact with us; and

(ii) the rights that you have to determine the contours of this interaction.

While we strongly suggest you read the policy in its entirety, the following summary will provide you with a quick overview of the primary points contained herein:

This Policy details the critical aspects governing your personal data relationship with LeadForce CRM which is owned and operated by SAN Media Private Limited, a company incorporated under the Companies Act, 1956, with its registered office at 4, Pasumpon Muthuramalinga Thevar Rd., Nandanam Extension, Nandanam, Chennai-600035, Tamil Nadu; or 10th floor, RCity, LBS Marg., Ghatkopar West, Mumbai-400 086.

Your personal data relationship with LeadForce CRM varies based on how you interact with us and use our goods and services (collectively, "Services"). You could be:

(i) You could be a visitor to ("Website") or any of its pages ("Visitor");

(ii) a person or entity using one of our services ("Customer");

(iii) an employee, agent, representative, or appointee of a Customer using the relevant service ("User").

The type of data we gather and the purposes for which we use it will vary depending on whether you are a visitor, customer, or user, and this policy details such variations.

This policy is a component of our Terms of Service and should be read in conjunction with them.

This Policy will state clearly the rights you have in relation to the personal data you share with us.

Please get in touch with us if you have any questions or complaints about our policy. If you disagree with the Policy, we recommend that you do not browse or use the LeadForce CRM mobile application(s)/platform(s) (collectively "App").

What Data we Collect and How we use it

What data we collect

1. Your IP address

2. Your location

3. Data that has been legally shared with you by third parties with your explicit consent. If you submit an inquiry via the website, we will ask for your

4. Name



The name and email address of your representative who registers for a Service on your behalf


1. Your Name, Email

2. Your IP address

3. Your location unless you deactivate location services in the relevant section of the app

4. Data that has been legally shared with you by other parties with your explicit consent

5. SMSs that you send or receive on your device from your existing and potential customers ("Leads"), if you have chosen to do so in the applicable section of the app

6. Phone call logs to record your interactions with Leads (such as call time, duration, and the relevant Lead's phone number), if you have chosen to do so in the app's relevant section

7. Emails that you send and receive with the intention of reading them will be synced with your leads if you have chosen to sync your email with your LeadForce CRM account using our email sync app

If you opt to activate SMS, call log parsing, or e-mail sync to enhance your experience, you can be sure that we will never gather or record any information that is irrelevant to leads.

How we use it


If you submit your information and give us permission, we may use it to retarget LeadForce CRM advertisements, send you emails or newsletters, or advertise our services using Facebook, Google, and other third-party services.


If you give us your consent, we might send you emails and newsletters promoting other goods and services we provide.


(i) Occasionally, we'll email you to let you know about updates or changes to the service you're using. If you report a problem with a service, we might also screen or video record your device—but only while you use the app briefly—to better understand the problem.

(ii) If you give us your consent, we might send you emails and newsletters promoting other goods and services we provide.

Personal Information Retention and Deletion

Any personal information we gather about you will be kept on file for as long as it is required for you to use the services and for incidental, legitimate, and essential business objectives, also including, but not limited to, service improvement, troubleshooting, and dispute resolution.

We might need to retain your personal information even if you request its deletion if it's necessary for us to meet our legal requirements, settle disputes, or enforce our agreements.

If you are a customer, you should be aware of the following:

(i) you must inform your leads about how you store and handle any data you obtain from them using one of our services, in compliance with applicable laws, including the GDPR; and

(ii) after you terminate using a service, we may, unless otherwise prohibited by law, delete all data provided or collected by you (including lead information) from our servers.

OPT-OUT Preferences

The company will send a welcome email, billing and invoicing information, news, and updates to the email address provided during the registration process. If you choose to sign up for our newsletter, we will use your name and email address to deliver it to you. You can choose not to receive our newsletter or marketing emails by following the unsubscribe instructions included in these emails, going to the email preferences page on your account settings page, or contacting us. We respect your right to privacy.

We will also send you service-related email announcements on rare occasions when it is necessary to do so. For instance, we might email you if our service is momentarily shut down for maintenance. These emails are not promotional in nature, and you cannot opt out of receiving them.

Compliance with Children’s Online
Privacy Protection Act

According to the Children's Online Privacy Protection Act (COPPA), parents have control over the collection of personal data from children under the age of 13. The COPPA Rule, which outlines what owners of websites and online services must do to safeguard children's safety and privacy online, is enforced by the Federal Trade Commission, the consumer protection agency of the United States.

We don't specifically target children under the age of 13.

Fair Information Practices

The Fair Information Practices Principles, which form the basis of American privacy law, have had a significant influence on the development of data protection laws around the world. Understanding the Fair Information Practice Principles and how they should be applied is necessary for compliance with the many privacy laws that protect personal information.

We will notify you via email within seven business days.

Third Party Links

We may display links to third-party websites or applications on our website or app for advertising purposes or to provide you with relevant content. If you choose to access such third-party websites or applications, we will not be liable for them. If you provide any data to such a website or application, please read their policies carefully because you will no longer be bound by this policy.

Compelled Disclosure

In addition to the goals stated in the Policy, we reserve the right to disclose any information we have obtained or processed about you if necessary.

1. To comply with a legal process, such as a search warrant, court order, or subpoena

2. To safeguard your safety, our safety, and the safety of others, or in the legitimate interest of any party in the context of criminal investigation, national security, law enforcement, litigation, or to avert death

3. To investigate fraud or violation of our Acceptable Use Policy

4. If necessary as part of legal action taken against Leadforce, its executives, staff, affiliates, clients, or suppliers

5. To enact, utilise, safeguard, defend, and uphold our legal rights.

Security of Your Personal Information

We employ a variety of security technologies and practises to protect your data from unauthorised access, use, loss, destruction, or disclosure. These measures include industry-standard technical and organisational ones. We use industry-standard cryptography methods, including but not limited to SSL, TLS, RSA, and AES, to encrypt particularly sensitive data.

Once you create a Leadforce CRM account, your password will be your first line of defence. As a result, we advise you to create a secure password that you never disclose and ensure you sign out of your LeadForce CRM account after each usage.

Can Spam Act

The CAN-SPAM Act is a piece of legislation that creates guidelines for commercial email, specifies specifications for messages intended for a commercial audience, provides users the option to stop receiving emails, and outlines severe consequences for violations.

How to Contact Us

Please check the company's complete privacy statement for more details on LeadForce CRMs information policies. Please use this site or email us with any questions you have about the privacy statement or information practices.

LeadForce CRM,

No : 4, Pasumpon Muthuramalinga Thevar Road, Nandanam Extension, Nandanam, Chennai - 600 035, Tamil Nadu, INDIA.